We happily ship to (almost) all countries worldwide!

All international orders are subject to customs, duty, and all import fees as defined by the country of import. Customs, duty, and all import fees are not included in your Jason Wu Beauty order and/or shipping total. Jason Wu Beauty is not responsible for fees associated with import. All fees must be paid by the parcel recipient.

Free shipping is applicable for US customers ONLY & for orders over $35+ (when we run promotions, this changes to $45+). We do apologize for the inconvenience.

Unfortunately, all shipping times are an estimate and we cannot guarantee arrival times or dates.

DOMESTIC:

First Class: 7-10 Business Days
Priority Mail: 5-7 Business Days

INTERNATIONAL:

7-21 Business Days (Does NOT account for time spent at customs, border inspection facilities,).

OVERNIGHT SHIPPING: 

For overnight shipping, orders must be placed by 9am PST Monday-Friday and will be shipped out the following business day (note that business days are Monday-Friday, excluding major holidays). Any orders placed on Friday-Sunday will have their packages shipped out on the following Tuesday. Note that holidays are excluded. Business days are from Monday-Friday. 

We currently ships to all 50 States. We also ship worldwide with the exclusion of China, Hong Kong, Taiwan, and Spain.

Please note that New Zealand and Australia cannot receive packages at this time due to covid-19.

Yes, to ensure the safety of our employees, we've had to temporarily extend our delivery timeframes. It can take up to 5 business days to fulfill and ship your order. We thank you in advance for your patience. 

Only products purchased from www.jasonwubeauty.com may be returned, for a refund or exchange. We work hard to ensure that you are using the best cosmetics and skincare products possible. Your business is important to us and we want to be certain that you are completely satisfied with your purchase. Our website offers a 14-day money back guarantee on the entire line of products available on our site. 

Shipping charges are nonrefundable. Exchanges ship for free. We cannot refund partial items in a kit or set. All items in the kit or set must be returned to obtain a refund. We cannot refund gift certificates or credits. Once the package arrives at our return center, it takes 4-5 business days to process.

Unfortunately, we will not accept any international returns/exchanges. It is the customers responsibility to put the correct address on the order and pay any customs fees. A refund will only be considered if the product arrives damaged or defective. Duties/customs fees are not paid to Jason Wu Beauty, therefore, no refunds on duties/customs are applicable.

In order to receive a replacement or refund for the damage/defective product, it MUST be reported upon delivery or within 14 days of delivery. You must send photos of the damage/defective product.

Reaching out after the 14 days will NOT be accepted.
The replacement/refund can take up to 2-3 business days to process. Replacements ship for free.

Please contact our customer service team via email to start the process: mayihelpyou@jasonwubeauty.com

For products purchased directly from Jason Wu Beauty, we accept returns and exchanges requested within 14 days of delivery at your address (shipping and handling not included). To return or exchange your order, please contact our customer service team for your RA# via: mayihelpyou@jasonwubeauty.com

In the event that you are issued a refund for your purchase, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. This may take 5-7 business days.

Oh no! We avoid this as much as possible, but in the event that you receive the wrong product, please reach out to our customer support: mayihelpyou@jasonwubeauty.com.

Please include the following: order number, name, and a photo of the incorrect product.

If the carrier is unable to deliver your order and it is returned to sender, Please contact our customer service team via email: mayihelpyou@jasonwubeauty.com . There will be a RESHIP FEE to reship the package to your correct address.

In the event that you are issued a refund for your purchase, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. This may take 5-7 business days.

If it’s within the hour of purchase during business hours (M-F 9am-6 pm PST), we can still help! Send us an email to mayihelpyou@jasonwubeauty.com right away.

No, but having an account allows you to have all of your orders in one place.

Order confirmations can sometimes take up to 24 hours to receive. If you have yet to receive your order confirmation after 24 hours, please reach out to support at mayihelpyou@jasonwubeauty.com. We will get back to you during our business hours M-F 9am-6pm PST.

yes, however we cannot always gauruntee this. Please reach out to us as soon as you know something is wrong and we will do our best to fix.

If there is a promotion, the discount code must be placed within the promotional time frame. We cannot honor any discount codes outside of the promotional time frame. 

Occasionally, USPS marks a package as delivered by mistake when it is being held at the post office or it is still in transit. Before contacting us:
1. Wait 2-3 days to see if the package is delivered and check with your neighbors/apartment complex management if it was delivered elsewhere by mistake
2. Please visit your local post office and inquire about the package (we recommend an in-person visit, not calling as it’s usually not successful).If USPS confirms that the package is lost, please contact us and we can discuss options for either a replacement or filing a claim.