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Shipping FAQ

First Class: 7-10 Business Days
Priority Mail: 5-7 Business Days

7-21 Business Days (Does NOT account for time spent at customs, border inspection facilities,).

OVERNIGHT SHIPPING: For overnight shipping, orders must be placed by 9am PST Monday-Friday and will be shipped out the following business day (note that business days are Monday-Friday, excluding major holidays). Any orders placed on Friday-Sunday will have their packages shipped out on the following Tuesday. Note that holidays are excluded. Business days are from Monday-Friday. 

Jason Wu Beauty currently ships to all 50 States. We also ship worldwide with the exclusion of China, Hong Kong, Taiwan, and Spain.

Yes, to ensure the safety of our employees, we've had to temporarily extend our delivery timeframes. It can take up to 5 business days to fulfill and ship your order. We thank you in advance for your patience. 

While we happily ship to (almost) all countries worldwide, please note the following.

All international orders are subject to customs, duty, and all import fees as defined by the country of import. Customs, duty, and all import fees are not included in your Jason Wu Beauty order and/or shipping total. Jason Wu Beauty is not responsible for fees associated with import. All fees must be paid by the parcel recipient.

We ship to almost all countries worldwide. We unfortunately do not ship to the following countries:

Spain, Mexico, China, Hong Kong, Taiwan

Unfortunately, we are unable to offer refunds, returns, or exchanges. All sales including gift cards are final. Jason Wu Beauty reserves the right to refuse any returns at any time.

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 7 days of receipt of package. Customer must include photos of the issue including the packing slip.

If you would like to reach out to our customer service, please email our support at: Customer support is available during our business hours: Monday-Friday 9am-6pm PST. Our business hours excludes major holidays. 

In the event that you are issued a refund for your purchase, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. This may take 5-7 business days.

Oh no! We avoid this as much as possible, but in the event that you receive the wrong product, please reach out to our customer support:

Please include the following: order number, name, and a photo of the incorrect product.

If it’s within the hour of purchase during business hours (M-F 9am-6 pm PST), we can still help! Send us an email to right away.

No, but having an account allows you to have all of your orders in one place.

Order confirmations can sometimes take up to 24 hours to receive. If you have yet to receive your order confirmation after 24 hours, please reach out to support at We will get back to you during our business hours M-F 9am-6pm PST.

Unfortunately, no. Once an order is placed, you are unable to cancel or modify the order. All sales are final.

If there is a promotion, the discount code must be placed within the promotional time frame. We cannot honor any discount codes outside of the promotional time frame. 

Unfortunately, once an order has been placed you cannot make any changes to the payment method.