DOMESTIC:
First Class: 7-10 Business Days
Priority Mail: 5-7 Business Days

INTERNATIONAL:
7-21 Business Days (Does NOT account for time spent at customs, border inspection facilities).

Times are just an estimate, we cannot guarantee arrival dates.

Free shipping is applicable for US orders over $50+.

Free shipping is ONLY applicable for US customers. ALL international orders will be charged for shipping.

We currently ship to all 50 States. We also ship worldwide with the exclusion of:

Afghanistan, Ascension Island, Australia, Bhutan, Brunei, Central African Republic, Chad, French Guiana, Guadeloupe, Laos, Liberia, Libya, Martinique, Mayotte, Mexico, Mongolia, New Zealand, Papua New Guinea, Russia, Samoa, Saudi Arabia, Sierra Leone, Solomon Islands, South Sudan, Spain, Tajikistan, Timor-Leste, Tristan da Cunha, Turkmenistan, United Arab Emirates, Yemen.

Click here to view other online retailers that may deliver to your area.

Customer service will reply to your message within 2-5 business days (Closed Weekends). We will get back to you as soon as possible and apologize for the delay. Please be sure not to send multiple emails/messages as this will move your email last in the queue and will delay our response times.

If the carrier is unable to deliver your order and it is returned to sender, Please contact our customer service team via email: mayihelpyou@jasonwubeauty.com. There will be a RESHIP FEE to reship the package to your correct address.

Oh no! We avoid this as much as possible, but in the event that you receive the wrong product, please reach out to our customer support: mayihelpyou@jasonwubeauty.com.

Please include the following: order number, name, and a photo of the incorrect product.

Occasionally, USPS marks a package as delivered by mistake when it is being held at the post office or it is still in transit. Before contacting us:
1. Wait 2-3 days to see if the package is delivered and check with your neighbors/apartment complex management if it was delivered elsewhere by mistake.
2. Please visit your local post office and inquire about the package (we recommend an in-person visit, not calling as it’s usually not successful). If USPS confirms that the package is lost, please contact us and we would be happy to help resolve the issue.

If an order is in "pre-shipment" it means that it has been packaged and the carrier has picked up the package, but has not yet been scanned by the carrier. Once a package is picked up by the carrier, it is out of our hands and we have no control over when they scan the package. Often they will not scan a package until it is delivered or near the destination. This is just as frustrating for us as it is for you, which is why we do our best to have the carrier pick up the orders in a timely manner. Please contact us if your tracking has not updated and it has been at least 14 business days since you received a tracking number via email.

Unfortunately, it is not always a guarantee that we can change the address after a purchase has been made. Our response time to inquiries is typically 5-7 business days (Excluding weekends and holidays). To ensure a smooth process, we strongly recommend double-checking the shipping address before finalizing your order. Taking this precaution will help avoid any potential address-related issues.

If you realize that the shipping address is incorrect after placing the order, please note that we can reship the order to the correct address, but there may be a fee associated with this service. Additionally, we recommend reaching out to the carrier directly to inquire if they can forward the package to the correct address or make changes to the delivery address before the package is delivered. This proactive step can help prevent delivery complications and ensure that your order reaches you as intended

Jason Wu Beauty has partnered with Redo to provide customers with a seamless return experience. Redo provides optional coverage for Free Returns  + Package Protection on your order for only $0.99 at checkout. With Redo Returns, customers can start a return or exchange anytime with automatic labels and exchange processing. Redo also provides package protection which will cover lost, damaged, or stolen packages. 

For products purchased directly from Jason Wu Beauty, we accept returns and exchanges requested within 14 days of delivery at your address (shipping and handling not included). To return or exchange your order, please click here.

Only products purchased from this site may be returned, for a credit or exchange. We work hard to ensure that you are using the best cosmetics and skincare products possible. Your business is important to us and we want to be certain that you are completely satisfied with your purchase.

Shipping charges are nonrefundable. Exchanges ship for free. We cannot refund partial items in a kit or set. All items in the kit or set must be returned to obtain a refund. We cannot refund gift certificates or credits. Once the package arrives at our return center, it takes 4-5 business days to process.  

At Jason Wu Beauty, we are committed to ensuring your satisfaction with your purchases. To provide clarity and transparency, we have established a 14-day exchange policy for eligible products. Please review the following policy details:

Policy Overview:
* This policy applies to products purchased directly from the official Jasonwubeauty.com.
* If the product is purchased from a different company, please reach out to them directly.
* The 14-day exchange period begins from the date of receipt of the product.
* Exchanges are subject to product availability.
* Proof of purchase (order number, invoice, or receipt) is required for all exchange requests.
* Products excluded from this policy are all Bundles.

Exchange Process:
* To initiate an exchange, contact our customer service team at  mayihelpyou@jasonwubeauty.com within the 14-day exchange period.
* Provide your order number and a clear reason for the exchange request and what product you are exchanging with.
* Our customer service team will guide you through the process, confirming product availability and arranging the exchange.
* If the requested product is unavailable, we will offer an alternative or provide a refund via Gift Card.

Conditions for Exchange Denial:
* Products returned after the 14-day exchange period will not be eligible.

Refunds:
* If an exchange is not feasible due to unavailability or other reasons, a refund will be provided.
* Refunds will be issued Via Gift card

We value your understanding of our exchange policy, which enables us to offer a seamless and fair shopping experience. If you have any questions or require assistance, please do not hesitate to contact our customer service team.

In order to receive a replacement for the damaged/defective product, it MUST be reported within 14 days of delivery. You must send photos of the damage/defective product.

Reaching our after the 14 dayss will NOT be accepted.

Please contact our customer service team via email to start the process: mayihelpyou@jasonwubeauty.com

For products purchased directly from Jason Wu Beauty, we accept returns and exchanges requested within 14 days of delivery at your address (shipping and handling not included). To return or exchange your order, please contact our customer service team:   mayihelpyou@jasonwubeauty.com

If your order has not shipped out yet, feel free to contact our customer service during business hours (M-F 9am-5pm PST). Please note, there is no guarantee we can make changes.

No, but having an account allows you to have all of your orders in one place.

Order confirmations can sometimes take up to 24 hours to receive. If you have yet to receive your order confirmation after 24 hours, please reach out to support at mayihelpyou@jasonwubeauty.com. We will get back to you during our business hours M-F 9am-5pm PST.

Please reach out to us as soon as you know something is wrong and we will do our best to fix it. However, we cannot always guarantee this.

If there is a promotion, the discount code must be placed within the promotional time frame. We cannot honor any discount codes outside of the promotional time frame. 

Unfortunately, once an order has been placed you cannot make any changes to the payment method.

Yes! We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. It’s a safe and simple way to get the stuff you want, when you want it.

How it works

Step 1 - Add products to your cart and select “Klarna” when you check out 
Step 2 - Enter a few personal details and you’ll know instantly if you’re approved 
Step 3 - Klarna will send you an email confirmation and reminders when it’s time to pay
Step 4 - You can complete your future Klarna purchases with just one click 

Payment Information

Pay in 4 interest-free installments
Shop today and split purchases into 4 equal interest-free installments. Zero interest and no fees when you pay on time. Simply enter your card details and automatic payments are taken every 2 weeks.
Full terms of Pay later in 4 interest-free installments.
*CA residents: Loans made or arranged pursuant to a California Finance Lenders Law license.

Pay in 30 days
Try your stuff at home and decide which items you want to keep. Make your payment in full 30 days after your purchase is shipped. No upfront payments, no interest, and no fees when you pay on time.
Full terms of Pay later in 30 days.
Full terms of Pay later in 30 days by card.
*CA residents: Loans made or arranged pursuant to a California Finance Lenders Law license.

Monthly Financing
Apply for monthly financing during checkout. It’s a simple, 2-step application process with an instant decision. When approved, you can manage your payments and get payment reminders in the ​Klarna App.​
Full terms of Financing.

About Klarna

Pay online or in the app
Review your latest purchases and make payments in the Klarna app or online.

Download the Klarna app: ​https://www.klarna.com/app
Log in online:​ ​https://app.klarna.com/login​​.
Chat with customer service: h​ttps://​www.klarna.com/us/customer-service/

Safe and secure
With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorized purchases.

Frequently asked questions
Visit our FAQ (​https://www.klarna.com/us/customer-service/)​ page to find out more about using Klarna.

 At Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That’s why our smooth payment methods give you more time, control and joy so you can focus on the things you love.

80 million shoppers are using Klarna. 
190,000 retailers are working with us worldwide.
We’ve been powering online checkouts for 14 years.

Yes.

What is Installments by Afterpay?
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

How do I use Installments by Afterpay?
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!   Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount of $35 applies and you must meet additional eligibility requirements to qualify.

Where can I use Installments by Afterpay?
Installments by Afterpay can only be applied to purchases made on Kimchichicbeauty.com.

Can I use Installments by Afterpay if I’m an international customer?
Installments by Afterpay is only available to customers with a US billing address within the US and a US mobile phone number. Customers with international billing addresses will not be able to set up an account with Afterpay.

How does the payment schedule work?
All customers are required to make their first payment at the time of purchase with remaining three payments deducted every two weeks from your chosen method. If you choose to make additional payments before scheduled pay dates, you may do so through your Afterpay account.You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

When will my items be delivered if I use Installments by Afterpay?
Afterpay orders are delivered as per our standard shipping timeframe after you complete your order online.

Is there a limit to how much I can spend on a single transaction?
Yes transaction value limits apply to purchases made on Kimchichicbeauty.com using installments by Afterpay.

What products are not eligible for purchase using Installments by Afterpay?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

How do I return or exchange an item purchased using Installments by Afterpay?
Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.  If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms, purchase payment agreement as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/ privacy-policy. If you have any questions about your Afterpay account, please contact Afterpay directly.

Unfortunately, we will not accept any international returns/exchanges. A refund will only be considered if the product arrives damaged or defective. Duties/customs fees are not paid to Jason Wu Beauty, therefore, no refunds on duties/customs are applicable.

We happily ship to (almost) all countries excluding:

Afghanistan, Ascension Island, Australia, Bhutan, Brunei, Central African Republic, Chad, French Guiana, Guadeloupe, Laos, Liberia, Libya, Martinique, Mayotte, Mexico, Mongolia, New Zealand, Papua New Guinea, Russia, Samoa, Saudi Arabia, Sierra Leone, Solomon Islands, South Sudan, Spain, Tajikistan, Timor-Leste, Tristan da Cunha, Turkmenistan, United Arab Emirates, Yemen.

Click here to view other online retailers that may deliver to your area.

All international orders are subject to customs, duty, and all import fees as defined by the country of import. Customs, duty, and all import fees are not included in your Jason Wu Beauty order and/or shipping total. Jason Wu Beauty is not responsible for fees associated with import. All fees must be paid by the parcel recipient.

INTERNATIONAL:
7-21 Business Days (Does NOT account for time spent at customs, border inspection facilities).

Free shipping is ONLY applicable for US customers. ALL international orders will be charged for shipping.

In the event you receive a damaged or defective product, you will receive a refund in the form of a gift card in the product amount. Please reach out to us as soon as you receive the damaged product.