At Jason Wu Beauty, we work hard to ensure that you are using the best cosmetics and skincare products possible. Your business is important to us and we want to be certain that you are completely satisfied with your purchase. In the event that you are issued a refund for your purchase, you will receive a Gift Card in the return/refund amount Via email.
HERE’S HOW IT WORKS:
For products purchased directly from Jason Wu Beauty, we accept returns and exchanges requested within 14 days of delivery at your address (shipping and handling not included). To return or exchange your order, please contact our customer service team for your RA# via: email@example.com
Only products purchased from www.jasonwubeauty.com may be returned, for credit or exchange. Items purchased from another retail store location or website must be returned to the original place of purchase. Shipping charges are nonrefundable. Exchanges ship for free.
We cannot refund partial items in a kit or set. All items in the kit or set must be returned to obtain a refund.
We cannot refund gift certificates or credits.
Duties/customs fees are not paid to Jason Wu Beauty, therefore, no refunds on duties/customs are applicable
Once the package arrives at our return center, it takes 4-5 business days to process. Please allow additional 5-7 business days for the return to appear on your bank statement.